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Rewarding & Recognizing

Not long ago, our Performance Improvement and Innovation (PII) team started the reward and recognition currency, Systems Change, to recognize both individuals and teams for behaviors and skills that support continuous improvement, teamwork, patient safety, and for embodying our GREATER values. The chart here explains it best.

GBMC’s core competency is redesigning care. This program rewards and recognizes individuals and entire teams for their dedication and contributions to delivering on our core competency.

Each quarter, the PII team selects a “change agent” who has a positive, collaborate attitude toward change, serves as an influencer for change in their department, is instrumental in problem solving, and has a passion for patient-centered improvements. 

This month, we are recognizing Kimberly Stewart, tray line associate in our Nutritional Services department, as our change agent. Kimberly recently created standard work that helped get food trays to patients in a more accurate and timely manner. In addition, she trained her colleagues in the new procedure and enrolled them in it. As a result of Kim’s work and her colleagues’ buy-in, the department saw an increase in their food temperature scores on the patient satisfaction survey. For more on this initiative and on Kim’s success, please visit here. Nice job, Kim, and congratulations to our Food Service team! 

Honoring our colleagues’ commitment to service
This week is National Volunteer Week, and each year we look forward to recognizing and thanking our wonderful volunteers and to honor their significant contributions. We are incredibly fortunate to have more than 300 active volunteers who generously contribute their time and talent to GBMC and our patients and are an integral part of the healthcare team.

The pandemic truly brought their service to our patients and their assistance to our staff into focus. During the height of the pandemic, GBMC paused our volunteer program to protect the health of our loyal volunteers.”

They were greatly missed, and we are grateful that they have returned. Their example of servant leadership is invaluable.

When you meet a GBMC or Gilchrist volunteer this week, please take the time to say “thank you” for all they do.

Hey, why don’t you take a walk!!
This Saturday, we are holding our seventh annual Walk a Mile in Their Shoes fundraiser. This year’s event is again a hybrid, with options for both in-person and virtual participation. 

This event, hosted by the GBMC Foundation, brings the community together to support and raise awareness for the Sexual Assault Forensic Examination (SAFE) and Domestic Violence (DV) program at GBMC. 

Our SAFE & DV program treats victims of all ages in a confidential setting. The unit has seen an overall increase in cases and severity of injury over the last year. Furthermore, our program is seeing its highest number of siblings coming in for treatment of child abuse. I am proud to say that we have the region’s most comprehensive sexual assault, sexual abuse, and domestic violence center, offering free victim services to patients. We are pleased with the impact our program is having, and we are grateful for all the community support that allows us to provide these necessary services across the region. 

So, please walk or run a mile (or more), in person this Saturday or virtually until the end of April and share the 2022 Miles Challenge with a friend or family member. Virtual participants can log their miles for free each day on the event website, or on social media by sending the keyword "WAM" to GBMC via Facebook Messenger or following @gbmchealthcare on Instagram and sending a private Instagram message with the keyword "WAM." With your help, we can reach our goal of 10,000 miles! As of today, we have now logged approximately 5,000 miles to support GBMC SAFE & DV! 

If you have not done so, you can register for the in-person walk on April 23,  even up to the day of the event. Anyone who registers at the $30 level between now and then will be automatically entered into a contest for a chance to win Paul McCartney tickets. Your registration gives you 5 chances to win. Each donation of $7 also gives you a chance to win.

Again, if you’re interested in participating in our virtual walk or want to donate to our SAFE and DV Program, it’s not too late! Please visit www.gbmc.org/WalkaMile for more details. Thank you! 

What a blast!!
Last Friday, I had the pleasure of watching this year’s World Voice Day Vocal showcase at GBMC. This was our third live World Voice Day show, watched in person by approximately 60 people and about 80 online viewers.

This employee-only event allows members of the GBMC workforce to display their singing talents. The concert included seven incredibly talented performers, who sang songs from multiple genres. I was really inspired with the great vocal talents from across our system.

This event also reminded me what a jewel we possess in the Johns Hopkins Voice Center (located in the Milton J. Dance, Jr. Head and Neck Center) on our medical campus.

For people who use their voice as a tool of the trade, being in tune with their "instrument" is crucial. When someone is diagnosed with a vocal disorder, it is life-altering and requires expert treatment, education and, at times, emotional support.

The Voice Center has treated thousands of patients, from a very wide geographic area. 

The Voice Center encompasses 5,000 square feet in patient treatment rooms along with a soundproof room — filled with acoustic amplifiers, a keyboard, guitars, and percussion instruments — to address the needs of individuals with vocal problems, including educators, litigators, politicians, motivational speakers, broadcasters, as well as professional, semi-pro and amateur singers, and even the occasional celebrity.  

I want to congratulate Dan Sherwood, MS/CCC-SP, HSE, our clinical vocologist at the Johns Hopkins Voice Center here at GBMC and his colleagues for their hard work in putting another great event together and to the staff of the Voice Center for their commitment to patient care. 

If you want to see the talent showcased at our recent event, please visit here. Congratulations to all!

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